Terms and Conditions

For customers located in Other Regions

Soracom Terms and Conditions

Special Notice to Canadian Customers: To better serve our Canadian customers, the Soracom Group will implement an organizational restructuring on October 1, 2021. This restructuring is intended to improve the efficiency of our operations in Canada and is explained in more detail below under “Change of Entity Notice For Canadian Customers“.

For customers located in Other Regions
Terms and Conditions for Soracom Air Global Service
Terms and Conditions for Soracom Arc
Terms and Conditions for SORACOM Private Network Service
Terms and Conditions for SORACOM Private Network Service[Conventional Classification](If you are using Private Network Services with VPG Type-C or Type-D, please check this T&C.)
Terms and Conditions for SORACOM Logging Service
Terms and Conditions for SORACOM Device Management Service
Terms and Conditions for SORACOM Dashboard and Data Visualization Service
Terms and Conditions for SORACOM Air for Sigfox Global Service
Terms and Conditions of Sale of Goods

If you have any questions or concerns regarding the new Terms and Conditions, please contact us by logging into the Soracom User Console and accessing the Support > Contact Us menu.

Change of Entity Notice For Canadian Customers

The Soracom Group will implement an organizational restructuring on October 1, 2021, which is intended to improve the efficiency of our global operations. This restructuring will consist of consolidating certain functions related to our Canadian customers that are currently handled by our United Kingdom subsidiary into our United States of America subsidiary.

Please rest assured that this restructuring will not interrupt or otherwise affect Soracom services that you are currently using. We are simply modifying relationships into North America which better reflects your business and ours.

If you have any questions regarding this procedural modification, please contact your Soracom sales representative or request a conversation through support in your console.

The outline of the United States of America company to which the transfer will be made is as follows:

Company Name: SORACOM GLOBAL, INC.
Registered Address: 800 Bellevue Way NE, 5th Floor, Bellevue, WA 98004, USA.
Company Number: 5681522 (Delaware).

*As of October 1, 2021, SORACOM GLOBAL, INC. will be moving to the above office location. The registered address until October 1, 2021 is as follows:
10400 NE 4th St, 5th Floor Bellevue, WA 98004, USA.

In accordance with this restructuring, a portion of our terms and conditions will be revised and will become effective on October 1, 2021 (hereafter the “Effective Date”). These changes will affect all Terms and Conditions for all SORACOM services. For example purposes, we provide the corresponding changes to the General Terms and Conditions for SORACOM Air Global Services (“General Air T&Cs”) below following an explanation of each change, but corresponding provisions of the other applicable Terms and Conditions listed on the SORACOM Website shall be modified in the same way.

  1. The service provider will change to the United States of America Company “SORACOM GLOBAL, INC.” (hereafter “SORACOM USA”), and all rights and obligations of our United Kingdom subsidiary, with respect to Soracom services provided to Canadian customers, will be transferred to SORACOM USA on the Effective Date. Article 1.1 (Application of General Terms and Conditions) of the General Air T&Cs will now read as follows:

    “These general terms and conditions as well as the specific regulations (collectively, the “General Terms”) govern the use of SORACOM Air Global Service by customers in the USA and Canada. AS FOR CANADIAN CUSTOMERS, prior to October 1st, 2021 (the “Novation Date”), SORACOM CORPORATION, LTD., having its registered office at 16 Great Queen Street, Covent Garden, London, United Kingdom, WC2B 5AH, will provide the SORACOM Air Global Service to you. With effect from the Novation Date, all rights, obligations and liabilities of SORACOM CORPORATION, LTD. in respect of provision of the SORACOM Air Global Service to all Canadian customers will be absolutely transferred to SORACOM GLOBAL, Inc., having its registered office at 800 Bellevue Way NE, 5th Floor, Bellevue, WA 98004, USA, and it will provide the SORACOM Air Global Service to you according to the SORACOM Air Global Service agreement concluded under the General Terms (such agreement, the “Agreement”). SORACOM CORPORATION LTD. and SORACOM GLOBAL, Inc. will hereinafter be individually or collectively referred to as “SORACOM.””

  2. The dispute resolution methods applicable to any terms and conditions set forth previously will be changed from settlement in London in accordance with the arbitration rules of the London Court of International Arbitration to settlement in Seattle, Washington in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Article 20.6 (Dispute Resolution) of the General Air T&Cs will now read as follows:

    “Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. AAA will apply the rules in force when the application for arbitration is submitted. SORACOM and the Subscriber will appoint 1 arbitrator each. AAA will appoint 1 additional arbitrator who will be chairman of the arbitration tribunal. If either SORACOM or the Subscriber fails to appoint an arbitrator no later than 30 days after submitting an application for arbitration or receiving notice of arbitration, AAA will also appoint that arbitrator. The arbitration proceedings will take place in Seattle, Washington, and the language of the proceedings will be English”.

  3. The governing law applicable to any terms and conditions set forth previously will be changed from the laws of England and Wales to the laws of Washington State, the United States of America. Article 20.7 (Governing Law) of the General Air T&Cs will now read as follows:

    “The General Terms and the Agreement shall be governed by and interpreted in accordance with the laws of Washington State, USA. However, the conflict of laws rules must be disregarded to the extent that such rules are non-mandatory”.