Terms and Conditions

For customers located in the EU

Soracom Terms and Conditions

To better serve our customers around the world, Soracom Group has reorganized global operations. This new structure helps us to deliver worldwide service more effectively, and also changes some of the names and locations of the legal entities providing Soracom services. These changes are reflected in the Terms linked below, which supersede Terms published prior to April 30, 2020.

For customers located in the EU
Terms and Conditions for Soracom Air Global Service

Terms and Conditions for SORACOM Private Network Service (for enterprise customers)
Terms and Conditions for SORACOM Private Network Service (for consumer customers)

Terms and Conditions for SORACOM Private Network Service[Conventional Classification] (for enterprise customers)(If you are using Private Network Services with VPG Type-C or Type-D, please check this T&C.)
Terms and Conditions for SORACOM Private Network Service[Conventional Classification] (for consumer customers)(If you are using Private Network Services with VPG Type-C or Type-D, please check this T&C.)

Terms and Conditions for SORACOM Logging Service (for enterprise customers)
Terms and Conditions for SORACOM Logging Service (for consumer customers)

Terms and Conditions for SORACOM Device Management Service
Terms and Conditions for SORACOM Dashboard and Data Visualization Service
Terms and Conditions for SORACOM Air for Sigfox Global Service

If you have any questions or concerns regarding the new Terms and Conditions, please contact us by logging into the Soracom User Console and accessing the Support > Contact Us menu.