About
Meiko Equipment specializes in refrigeration, air conditioning and automatic control equipment, typically handling commercial refrigerators and air conditioners used in supermarkets, stores, agriculture and fisheries. Since these pieces of equipment are deeply related to their client’s business, Meiko frequently performs maintenance on their equipment anywhere from a week to a month after delivery before handing it off to their client.
Remote equipment monitoring has been deployed by major supermarkets but since it requires a large investment, it has not been introduced to several small businesses. This made it difficult to be proactive and preventive, as Meiko would be sent to their client’s location when the equipment fails completely rather than when it starts to show symptoms. As a result, Meiko wanted to find a way to deliver remote equipment monitoring for small and medium-sized customers.